Delivery Information
DELIVERY INFOOrder are posted by EVRI (formally My Hermes ) or Royal Mail We offer a choice of delivery methods ( Please note we may send orders via a different courier, we will confirm this at dispatch) 1: Standard tracked, 3 to 5 working days from dispatch, delivery cost is £3.90 2: Fast tracked, 1 to 3 working days from dispatch, delivery cost is £5.50 98% of our orders are posted within 1 working day of receiving the order. orders are posted on monday to friday except for bank or public holidays. We only post to addresses in the UK and BFPO (for BFPO addresses we suggest that you select standard post service Shipping And Handling JD Carriage Revised 22/5/2023 All orders are normally dispatched within 2 business days of receipt of order -if there is any delay we will inform you ASAP Normal delivery is by EVRI tracked or Royal Mail 2nd class post which can take up to 5 days from dispatch, alternatively delivery can be upgraded at extra cost to EVRI Fast Delivery or Royal Mail 1st class ( please note we may use alternatives to EVRI or Royal Mail - you will be informed when your order is dispatched) An Email will be sent to confirm despatch of goods. JD Collectables will not be held responsible for loss of time or business due to late or non arrivals of products. delivery prices are pre order and start from just £3.90, for full details and options please refer to the delivery section on the website EVRI track your order status at EVRI, when your order is dispatched EVRI will email the Tracking code to you The Royal Mail advises that you can typically expect a delivery to arrive within 1-3 working days for 1st class and 2-5 working days for 2nd class, from posting and the vast majority of deliveries do arrive well within this timeframe, however, it can sometimes take longer. If your item does not arrive, please be patient. The Royal Mail will not consider a parcel lost until more than 14 working days have passed. Delays do not happen very often but if they do, it is still very likely that the parcel will arrive within the 14 working days. If an item is delayed, we cannot take any action until more than 14 working days have passed. If more than 14 working days have passed since the dispatch date, please email us at enquiries@jd-collectables.co.uk Please include your order reference number and state that the order has not been received. We will use this email as evidence for the investigation, the claim that we will make with Royal Mail and as confirmation of the lost parcel. If there are any other issues with your product or you need to return an item, please refer to our website or email us enquiries@jd-collectables.co.uk |
| Delivery Schedule We will normally despatch your order within 2 business days. If there is any delay to this you will be informed by email with the anticipated delivery date All deliveries are estimated only, although every effort is made to despatch on time JD Collectables will not accept responsibility for failing to deliver goods on time (missing or delayed items: please note that we need to wait up to 15 days before being able to trace, replace or refund lost items) JD Collectables will not accept responsibility for shortages or damage to goods unless the customer notifies JD Collectables of any shortages or damages within 4 days of receipt of goods The customer has to accept the goods when they are ready for delivery and will only be delivered to the credit card address unless JD Collectables have written authority to deliver elsewhere The title of goods will not pass to the customer until payment is received in full by JD Collectables |
| Back Orders If your chosen product is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait Back ordered items are not charged until they are shipped |