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About Us
JD Collectables
31 Bridle Path
Woodcote
Reading
Berkshire
RG8 0SE

Tel : 01491 681 141
Fax : 01491 682 551

Email: enquiries@jd-collectables.co.uk

Note: Sorry but we cannot accept personal callers at the above address

On Line Shop purchases - all credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

JD Collectables web site supplies a wide range of Collectable models

COOKIES on this website:

Cookies are small files that may be placed by a web site on a User's PC. They are used to store information that may be needed while browsing the site, or on a future visit. This may include personal data, or anonymous information such as previously visited pages or items stored in the shopping cart.

A recent (2011) change in EU regulations requires that consent must be obtained before using any cookie that is not ‘strictly necessary’ for the functioning of the site. It is not yet clear how this will be interpreted in law.
SellerDeck products currently use the following types of cookie:
Specifically excluded from the scope of the regulations:

ACTINIC_CART. Records the session file of the shopping cart.


Consent is obtained before use provided agreement to the Terms and Conditions is enforced in the checkout (the default setting), and the Terms and Conditions retain the default cookie statement:

ACTINIC_BUSINESS. The login digest for logged in customers.
ACTINIC_CONTACT. Checkout 'Remember Me' function – stores contact information to avoid the need for re-entering for subsequent orders.


Necessary for the correct functioning of the associated elements of the site:

ACTINIC_REFERRER. Returns the customer to the last page visited after completion of the checkout.
LAST_SECTION_URL. Used by the ‘Back’ link on the Product Page, to return the visitor to the correct Section Page.
ACTINIC_RECENT. Records the image filename(s) for the ‘Recently Viewed Products’ list, if enabled.
CART_CONTENT. Stores the cart value and item count for the shopping cart summary.

None of these four stores personal data. The first two expire on closing the browser. Expiry period of the second two is set in Web | Configure Expiry Periods.

At present there is no indication that SellerDeck sites will be affected by the application of the new law. However we are monitoring the situation and will respond to any change that would negatively affect SellerDeck sites.
Making A Purchase
This could not be easier. Just browse our Catalogue, and click on any products that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order

JD Collectables standard terms of payments are: Visa, MasterCard and Switch cards. We do not charge for any item until it is ready to be shipped. Back ordered items are not charged until they are shipped

We only supply products to the UK, Payment is accepted in £ (British Pounds Sterling) only.

Payments by cheque - we can no longer accept payments by cheque ( this is due to local branches all being closed and meaning that a 20 miles round trip)


Credit card payments - We use Paypal

BACS you can also pay by BACS when going through checkout, under payments use the drop down and select BACS, we will them email you the detials to enable you to pay via your bank account,

Special Offers / Clearance

From time to time JD Collectables will be able to offer products at a discount on the normal catalogue price. These products are strictly on a "first come, first served basis"
Shipping And Handling JD Carriage Revised 1/11/17

All orders are normally dispatched within 2 business days of receipt of order -if there is any delay we will inform you ASAP

Normal delivery is by Royal Mail parcel post or 2nd class delivery which can take up to 5 days from dispatch, alternatively delivery can be upgraded at extra cost to Royal Mail special delivery - next working day delivery before 1pm from despatch of goods.
there is also the option to select 1st class post and 1st class recorded post

An Email will be sent to confirm despatch of goods.

JD Collectables will not be held responsible for loss of time or business due to late or non arrivals of products.

delivery prices are pre order

UK carriage charges for standard delivery - this is by Royal Mail 2nd class parcels is £3.00

optional first class post is £3.90 or 1st class recorded is £5.20

Royal Mail special delivery next business day from dispatch

All orders under £14.00 charge for special delivery is £8.50
All order over £14.01 the charge is £12.00 UK only ( we may use next day courier delivery in some circumstances)



Delivery Schedule
We will normally despatch your order within 2 business days. If there is any delay to this you will be informed by email with the anticipated delivery date

All deliveries are estimated only, although every effort is made to despatch on time JD Collectables will not accept responsibility for failing to deliver goods on time (missing or delayed items: please note that we need to wait upto 15 days before being able to trace, replace or refund lost items)

JD Collectables will not accept responsibility for shortages or damage to goods unless the customer notifies JD Collectables of any shortages or damages within 4 days of receipt of goods

The customer has to accept the goods when they are ready for delivery and will only be delivered to the credit card address unless JD Collectables have written authority to deliver elsewhere

The title of goods will not pass to the customer until payment is received in full by JD Collectables
Back Orders
If your chosen product is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait

Back ordered items are not charged until they are shipped
Tax Charges
JD Collectables are not VAT registered

JD Collectables Ltd is registered in the UK
Company Reg 5391953
Registered address: Wyvols court, Basingstoke road, Swallowfield, reading, Berkshire, RG7 1WY
Credit Card Security
JD Collectables Ltd do not process your credit card details, we use PayPal for secure Epayments. Your details are encyrpted by our secure server which passes the address details in encrypted form to the secure payment processing systems. We do not store any credit card detials.
Guarantee
JD Collectables makes every effort to supply products as advertised in the on line catalogue, but reserve the right to vary specifications without prior notice. If JD Collectables are unable to supply the products ordered by the customer JD Collectables will offer an alternative product. If this is not acceptable to the customer then the order may be cancelled.

All products supplied by JD Collectables are covered by the manufactures own warranty, unless stated otherwise, warranty is normally 12 months. If a claim is to be made under this warranty then the warranty instructions and warranty procedures must be complied with, therefore, we may put you in touch directly with the product manufacturer


Reaching Us If you need to reach us you can use any of the following:-

Email us on jd-collectables@btconnect.com
Telephone us on 01491 681 141
Fax us on 01491 682 551

or write to us at:-

JD Collectables Ltd
31 Bridle Path
Woodcote
Reading
Berkshire
RG8 0SE

Note: Sorry but we cannot accept personal callers at the above address
Privacy Policy
JD Collectables do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

INTRODUCTION
In this privacy policy, "we" and "our" relates to JD Collectables Ltd, company number 05391953,a company registered in England.
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from JD Collectables Ltd or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.


HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

AUTOMATED PROCESSING
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us by email sales@jd-collectables.co.uk , or by phone on 01491 681 141

Returns Policy
Any faulty goods to be returned, the customer must advise JD Collectables via e-mail with full written reason(s) for returning for warranty replacement / repair. (If something is obviously wrong we can e-mail or telephone customer with advice)

We will issue a 'Returns Authorisation Number' on an 'Returns Authorisation Form' and e-mail this to the customer. All questions must be completed.
The customer must pack the goods to be returned in their 'original packaging' and include 'proof of purchase' or 'delivery note' and the completed 'Returns Authorisation Form'.
All accessories must be returned with the faulty goods.

It is the customer's responsibility to ensure all returned goods are packed securely, JD Collectables will not accept liability for any damage caused during transit.

We recommend that all returned goods are sent by recorded delivery, registered post or courier and have adequate insurance to cover the value of the goods. The customer is responsible for any costs incurred in returning the goods. Upon receipt of returned product(s) they will be tested for the fault(s) that the customer has notified us of. If the product(s) is found to be in good working order then the product(s) will be returned to the customer and the cost of carriage to return the goods to the customer will be the customer's responsibility. Any goods that have been altered, damaged or not used in accordance with the manufacturers instructions will invalidate any warranty.

Subject to the right of consumers to return goods for refund under The Consumer Protection (Distance Selling) Regulations 2000, JD Collectables do not sell products on a trial basis, we therefore, strongly recommend that the customer checks the specification of every product before placing an order. In the event that JD Collectables agrees to accept returned goods for credit the goods must be returned within 14 days. The goods must be unopened and in "as new" condition. All goods returned in this manner will be subject to a handling fee of 15% of the goods value or £10.00 whichever is greater.


Liability

JD Collectables will not be held responsible for loss of time or business due to faulty products or non-arrival of products.


The Consumer Protection (Distance Selling) Regulations 2000

Contracts for the purchase of goods by a customer made over the telephone or through the JD Collectables-internet website, are subject to The Customer Protection (Distance Selling) Regulations 2000. Customers may cancel goods, purchased from JD Collectables, by sending a cancellation notice by post, fax or e-mail. The notice of cancellation must be made within 14 days of the date the goods were delivered. The customer must return the goods to JD Collectables and the customer is responsible for any costs incurred in returning goods.


Errors and Omissions

JD Collectables make every effort to ensure that the description and prices quoted on its website are accurate. However, mistakes may occasionally occur, in the event that this happens then JD Collectables will inform the customer of any errors before any goods are despatched.


General

These terms and conditions do not affect your statutory rights.
JD Collectables reserves the right to change and amend these terms and conditions without prior notice.

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